Returns & Exchanges

At Bluemercury, we want you to be completely satisfied with your purchase, which is why we offer free returns and exchanges on most products within 30 days of the purchase date. Items must be in their original packaging and in new or gently used condition to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Your Label

Generate and print your prepaid USPS return shipping label provided by the portal to ensure your return is tracked and processed efficiently.

3

Pack and Ship

Securely pack your items in the original shipping box, attach the prepaid label to the outside, and drop it off at any authorized USPS location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing